Customer Services Officer

Role
:
Customer Services Officer (Benefits)

Location
:
Chorley and Leyland

Contract
:
Permanent / Full time (36.25 hours per week)

Salary
: 29,540 - 31,022

Closing Date
: 11 January 2026

Make a Difference with Us!

Join Chorley and South Ribble Councils, where we put our residents first, embrace innovation, and work together to deliver quality services.

If you're passionate about making a difference and going the extra mile, we'd love to hear from you!

• You'll be providing high quality services with excellent results for our communities.
• You'll be undertaking all aspects of Housing Benefit and Council Tax Support administration, including ATLAS, UCDS, VEP, HBAAI and complex case processing.
• You will be working collaboratively with your team to meet targets and service standards.

• We're looking for someone who has a strong understanding of Housing Benefit and Council Tax Support legislation.
• You’ll have experience of dealing with Housing Benefit and Council Tax Support assessments and enquiries from all contact channels.
• You’ll have an understanding of how technology and digital services can help provide excellent customer service as well as excellent IT skills.
• You’ll be able to communicate effectively, work under pressure and respond flexibly.

This role requires a DBS check.

Interviews are planned for week commencing 19 January 2026.

If you need any more information, or would like an informal chat about the role, please get in touch with us through the Contact Us form on our career's website.