PBS Clinic Receptionist

We want talented and enthusiastic people from all backgrounds to join #TeamMWL. With us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you’re looking for in your career, you’ll find it here at MWL.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third‑party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e‑mails sent to us via the NHS Jobs website.

By applying for this post you are agreeing to name of trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post, information will also be transferred into the national NHS Electronic Staff Records system.

Applications are invited from enthusiastic, hard working, self‑motivated and committed individuals for the position of PBS Clinic Receptionist.

Candidates must have previous experience within a clerical environment (previous NHS experience is desirable) and have excellent communication skills. It is important that the successful candidate has a pleasant and courteous disposition, a polite telephone manner with a flexible attitude towards the demands of this post. The ideal candidate must be able to work as part of a team, use own initiative, be able to meet deadlines and work with all disciplines of staff.

We are looking for a person who can work well under pressure and remain calm and confident in difficult situations. The successful candidate will work days, evenings and weekends on different shift patterns to meet the demands of the Outpatient Department service requirements.

Full time and Part time hours to be discussed at interview.

The JD & PS are currently under AfC review and are subject to change

The successful applicant will be based on Clinic Reception in the busy Outpatients Department.

Duties include:

accurate data inputting, making appointments using the Hospital Information System, responding efficiently and effectively to telephone calls and liaising with staff in the clinic including Doctors, Secretaries, Nurses and any other relevant staff. Keyboard skills are essential; full IT training will be given. The role may be demanding at times.

All reception posts cover all sites:
St Helens Hospital, Whiston Hospital and Lowe House.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

KEY DUTIES

• As a receptionist you must greet patients’,…