1st Line IT Support Engineer

Join to apply for the 1st Line IT Support Engineer role at Bowdon Associates Ltd

Join to apply for the 1st Line IT Support Engineer role at Bowdon Associates Ltd

This range is provided by Bowdon Associates Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Title: 1st Line IT Support Engineer

Location: Chorley

The Client

Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base.

The Role of Level IT Support Engineer

• Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level
• Providing 1st line technical support across our customer base via phone or email
• Be responsible for both reactive and proactive maintenance activities
• Contribute to IT projects when required
• Follow agreed processes and procedures for the support team
• Maintenance of all IT service documentation

Person Specification

• One year's equivalent work experience within an IT Support / Managed Service Provider environment.
• Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes
• Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously
• Be driven to learn new tech and self-improve
• Understanding of ITIL best practice
• Extensive O365 experience
• SD-Wan

Technical Skills

• Must have experience of working for an MSP
• Experience of remote access tools
• Microsoft Windows
• Desktop OS, Windows 7/8/10/11
• Microsoft 365
• Google Workspace
• Antivirus Solutions
• Microsoft Application Support (Outlook, Word, Excel)
• Active Directory/ Exchange
• Advanced understanding of computer hardware and business applications
• Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
• Good understanding of network
• Familiarity with Autotask PSA, RMM
• Basic understanding and troubleshooting of network infrastructure
• Knowledge of ESET Anti-Malware solutions
• Knowledge of VMWare and Hyper V
• Windows Server
• Career progression opportunities.
• Company pension
• On-site parking

1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider

Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function
  
  Information Technology
• Industries Technology, Information and Internet

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