Customer Relationship Manager

Clinical Project Manager I

Join to apply for the Clinical Project Manager I role at Resonant Clinical Solutions.

MESM, part of Resonant Clinical Solutions, is looking for a proactive Customer Relationship Manager to take ownership of a portfolio of international accounts within our clinical trials projects.

• Coordinate clinical budget and related pricing strategy services for the purpose of executing a clinical trial or ancillary services agreements.
• Work in a heavily SLA‑driven environment, managing all data and communication related to the allocated clinical trial project, setting up milestones and overseeing deliverables across multiple and often international locations.
• Coordinate customer activities to ensure equipment and services are delivered in a timely manner.
• Manage customer relationships to guarantee excellent service delivery and generate repeat business.
• Coordinate customer contracts and clinical budgets to maximise potential and revenue.
• Provide clear and meaningful customer reporting.
• Create quotations for existing customers.
• Attend customer and study calls as required.
• Align customer needs with business objectives.
• Resolve customer complaints and escalations.
• Increase business by offering new services or products.

• Education:
  
  Bachelor’s degree preferred but not essential.
• Experience:
  
  At least 3 years’ experience in a customer‑facing or account‑management role, preferably B2B.
• Previous experience managing large‑scale customer projects and their operational requirements.
• Analytical and reporting skills.
• Ability to work and collaborate with senior leadership across a variety of functions.
• Proficiency with MS Office, particularly Excel and Word.

• Thrive in a highly SLA‑driven environment and handle multiple international projects.
• Contribute innovative ideas to enhance the Head of Customer Management and the broader team.
• Help the company solve the world’s most complex clinical trial challenges.