Income Officer

Passionate about customer service and financial wellbeing? We have an exciting opportunity for an Income Officer to join our Customer Accounts team in Hurn.

This is a part-time, permanent role (25.5 hours per week) with a starting salary of £18,243 - £21,284 per year (full time equivalent £30,000 - £35,000) and a hybrid working pattern – a mix of home, office, and customer visits.

As an Income Officer, you'll proactively manage a portfolio of customer accounts, ensuring payments are collected promptly and arrears are minimised.

You'll:

• Take early action to prevent arrears and provide tailored support
• Negotiate affordable and sustainable repayment arrangements
• Monitor payment plans and take appropriate recovery action when needed
• Prepare documentation and represent SNG at court hearings if required
• Provide advice on welfare benefits and carry out income and expenditure assessments
• Work closely with internal teams and external agencies to ensure customers receive the right support
• Maintain accurate records and ensure compliance with policies and regulations

We're looking for someone who is confident, proactive, and committed to supporting customers in a fair and inclusive way.

• Strong communication skills and a sensitive approach to financial conversations
• Knowledge of arrears management, debt recovery processes, and income collection
• Understanding of welfare benefits and ability to carry out affordability assessments
• Excellent organisational and time management skills to manage a busy caseload
• High level of IT literacy
• Ability to work collaboratively with colleagues and partners
• Flexibility to work from the office and visit customers – you'll need a full driving licence and access to a car

A DBS check will be required for the successful candidate.

At SNG, you'll be part of a friendly, supportive team that values your contribution. We invest in our people and offer opportunities to develop your skills and build a rewarding career.

Our benefits include:

• 25 days holiday plus bank holidays (increasing with service)
• Option to buy or sell holiday
• 3 Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme (up to 12%) and life cover
• Enhanced family-friendly policies
• Access to private medical insurance, dental cover, and wellbeing discounts
• 24/7 virtual GP service

Sovereign Network Group (SNG) is one of the largest housing associations in the country. We provide over 85,000 homes to more than 200,000 customers across London and the South of England.

Our purpose is simple: to provide good, affordable homes in thriving communities that people love for generations.

We're committed to equality, diversity, and inclusion – at SNG, you can truly be yourself.

Ready to make a difference? Apply now for our Income Officer role.