Tesco Shift Leader Shipston Street Express

Tesco Shift Leader - Days - Shipston Church Street Express

Tesco Shipston-On-Stour, England, United Kingdom

Our shift leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Customers are at the heart of everything we do. It takes a lot of great people to run one of our stores, and it takes a great shift leader to support them all and keep things running smoothly.

Please note that you need to be 18 or over to apply for this role.

• Work in a fast‑paced retail environment, with a variety of tasks.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for.
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
• Guide and support your colleagues in‑store, making sure it stays a safe place to work and shop.
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store.
• Lead from the front, and set a great example for your colleagues in everything you do.
• Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety.
• Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Making sure the store is always clean, tidy, and well‑presented.
• Supporting managers to coordinate seasonal, community and charity events.
• Contributing to a great team atmosphere, that's inclusive of everyone.
• Providing great customer service, by listening to our customers and putting them first in everything you do.
• Keeping the team well‑informed and up to speed on any communications, changes, or updates.
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service.
• Following health and safety routines and procedures, and ensuring colleagues do the same.
• Recognising and celebrating colleagues within the team who are providing great service.

• Have great customer service skills and the ability to deliver customer satisfaction.
• Build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere.
• Be a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date.
• Comfortable taking the lead, and overseeing the store in the absence of your manager.
• Good decision maker, flexible in thinking, and comfortable handling change to ensure everything we do is right for customers and colleagues.
• Motivational, inspiring the team to deliver beyond expectations.
• Curious, always looking for ideas and opportunities to serve our customers, communities, and planet a little better every day.

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Flexible working from day one.
• 10% off and 15% at payday weekends: save up to £2,000 a year with Colleague Club Card.
• Free wellbeing services and support.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
• Uniform provided and policies to support you through life’s moments.
• Access to colleague networks, sharing discounts, shares, cycle‑to‑work schemes, etc.

Mid‑Senior level

Full‑time

Management and Manufacturing

Retail