IT Operations Specialist

Position Summary

The IT Operations Specialist provides hands-on technology support across AISIN Texas’s manufacturing facility and serves as a primary contact for daily IT services. This role manages help desk requests, computer setup and deployment, user access, IT asset records, and digital-signage operations. The Specialist troubleshoots end-user and plant-floor technology issues, coordinates escalations, maintains support documentation, and helps ensure employees have reliable technology to support business and production operations.

Job Title: IT Operations Specialist

Company: AISIN Texas

Department: Corporate Management / IT

Location: Cibolo, TX

Position Responsibilities

• Receive, prioritize, troubleshoot, document, resolve, and elevate help desk incidents and service requests in accordance with established procedures and service levels.
• Configure, deploy, replace, and recover computers, approved software, peripherals, and related equipment for new hires, employee transfers, shared workstations, and plant-floor operations.
• Provide deskside and manufacturing-floor support for Windows computers, mobile devices, printers, scanners, conference-room equipment, connectivity, and business applications while minimizing operational disruption.
• Administer employee accounts and approved access in Microsoft 365, Active Directory, email groups, shared resources, and business systems, following authorization and security procedures for hires, transfers, and terminations.
• Support daily operations of the Yodeck digital-signage system, including player and display availability, setup, troubleshooting, content scheduling coordination, inventory, and issue escalation.
• Maintain accurate IT asset and inventory records, conduct periodic audits, and coordinate equipment storage, warranty service, and authorized disposal.
• Manage assigned tickets from intake through closure, maintain clear user communications and resolution notes, and identify recurring issues and service improvements.
• Perform routine endpoint maintenance, software installation, updates, security-setting verification, and troubleshooting according to IT standards.
• Maintain IT procedures, deployment checklists, user guides, and support documentation; communicate outages and changes and provide user training as needed.
• Support technology rollouts, facility changes, audits, shutdowns, and assigned projects, coordinating with internal departments, vendors, and AISIN IT teams and escalating specialized issues to the appropriate owners.
• Perform other related duties as assigned.

Required

Skills And Abilities

• Strong customer-service, communication, organizational, and documentation skills; ability to explain technical issues to employees at all levels.
• Working knowledge of Windows endpoints, Microsoft 365, Active Directory, mobile devices, printers, peripherals, and common enterprise applications.
• Ability to configure, deploy, troubleshoot, repair, replace, and document computers and related equipment in an enterprise environment.
• Knowledge of IT service management, ticket prioritization, incident escalation, service levels, and user communication.
• Understanding of access management, endpoint security, least-privilege practices, data protection, and approved cybersecurity and change-control procedures.
• Strong analytical skills to identify root causes, assess business impact, and distinguish endpoint issues from infrastructure or application problems.
• Ability to work independently, handle competing priorities, maintain accurate records, and provide support throughout a large facility.

Beneficial Skills And Experience

• Experience supporting IT operations in a manufacturing facility or other continuous-operation (24/7) environment strongly preferred.
• Experience with digital-signage platforms, such as Yodeck, preferred.

Education/Training/Certifications

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, Cybersecurity, or a related field required.
• Minimum of three (3) years of progressive IT support experience in an enterprise or managed service provider (MSP) environment required.
• Demonstrated experience with Windows endpoints, Microsoft 365, Active Directory, computer deployments, user accounts, printers, mobile devices, ticket-management systems, and IT asset inventory required.
• CompTIA Network+, CompTIA Security+, Microsoft role-based certification, Cisco CCNA, or a comparable technical certification required.
• Valid driver’s license required.