Area Supervisor

Area Supervisor # Area SupervisorSSOK - St Clairsville, OH 43950## Area Supervisor - SSOK
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* Position Overview:

** Provides leadership, technical and operational expertise and is the champion for safe, best in class service that creates customer satisfaction and company value.
** Responsibilities/

Job Duties:

*** Champions health, safety, environmental and service policies, standards and process improvement.
* Responsible for the value creation and profitability of assigned area
* Ensures that equipment is clean and maintained is excellent working condition.
* Empowered to frequently represent Estis to customers, providing technical/operation expertise in response to customer inquiries
* Efficiently deploys equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources
* Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified geographical area
* Provides leadership and communication of company practices
* Coordinates deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area
* Measures and communicates teams performance against all set Metrics, develops plans for improvement where warranted
* Compiles and conveys job-specific information to Field Service Technicians, other Managers and/or departments within the company
* Coordinates work with others to minimize equipment downtime and most effectively utilize resources
* Evaluates direct reports and makes recommendations for Technical and soft skills training
* Implements, manages and communicates performance measures for area for responsibility.
* Accountable for implementation and execution of budget, and Operational Standards and Processes
* Participates in management reviews of measures with team, develops and executes action plans for improvement
* Must be able to work with the team in developing improved work processes for the department
* Performs other duties as assigned
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* Qualifications:

*** Exhibit strong customer service, interpersonal, coaching and leadership skills
* Proficient using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills
* Strong organizational, planning and scheduling, process management and negotiation skills
* Strong analytical abilities, mechanical aptitude combined and problem solving skills
* Strong Writing skills with technical subject matter and oral communication skills
* High school diploma or experience equivalent
* Specific industry knowledge and job experience
* Planning & Scheduling experience preferred
* 3+ years of experience in customer relations
* 7+ years of required technical experience
* 3+ years of supervisory experience
* Valid Driver’s License with satisfactory driving record

* Physical Requirements:

* Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb steps, and use ladder for long periods of time daily
* Ability to lift up to 80 pounds
* Vision required: 20/40 with or without corrective lenses to accurately read all related distribution documents
* Ability to communicate verbally using a telephone
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* Working Conditions:

*** Ability to work under pressure
* Willingness to travel extensively driving a company vehicle
* Subject to outdoor environment with adjusting temperatures and climate