Quality Control Specialist – Retail Security; Cincinnati, OH

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Default Full Time Cincinnati, OH, US

3 days ago Requisition

Salary: $65,000.00 Annually

Location: Cincinnati, Ohio
Reports To: National Physical Security Director
FLSA: Exempt
Salary
: $65,000/Yr.
Schedule: Flexible, on-call position with no set schedule; availability required based on operational needs

Position Summary

The Quality Control Specialist is responsible for supervising security agent personnel, maintaining operational standards, and evaluating the quality of security services at assigned client retail locations. This position combines hands‑on field supervision with quality control inspections to ensure compliance with client requirements, Event Risk policies, post orders, and contractual obligations.

The Quality Control Specialist provides direct oversight of security agents, conducts site inspections, addresses performance deficiencies, assists with staffing and coverage needs, and ensures operational issues are documented and communicated to management. The position supports consistent service delivery and personnel accountability across the Cincinnati market, with travel to other assigned locations as needed.

This is a field‑based, on‑call position with no established daily schedule. The individual must maintain flexibility to respond to operational needs, conduct inspections across different shifts, provide supervisory support, and address urgent staffing or site‑related concerns.

Applicants must possess current Ohio Peace Officer Training Academy (OPOTA) firearms qualification documentation, including the applicable Firearms Bearer (FAB) qualification or certification documentation required for armed security employment in Ohio.

Key Responsibilities

1. Site Supervision and Personnel Management

• Supervise security agents at assigned client retail locations and ensure they perform their duties in accordance with established post orders and company policies.
• Monitor attendance, punctuality, staffing coverage, uniform compliance, and professional conduct.
• Provide direction, coaching, and corrective guidance to security personnel as appropriate.
• Address routine personnel and operational issues and upscale significant or recurring concerns to the National Physical Security Director.
• Assist with staffing shortages, call‑offs, shift coverage, and other immediate operational needs.
• Verify that assigned personnel maintain required licenses, credentials, and training.
• Maintain a professional supervisory presence and promote accountability among security personnel.

2. Quality Control and Compliance

• Conduct scheduled and unannounced inspections of assigned client locations and security posts.
• Evaluate officer performance, attentiveness, appearance, compliance with post orders, and adherence to client expectations.
• Identify deficiencies in personnel performance, operational procedures, documentation, and equipment readiness.
• Correct deficiencies within the scope of assigned authority and report significant findings to the National Physical Security Director.
• Document inspection results and follow up to verify that corrective actions have been completed.
• Ensure security operations comply with Event Risk policies, client requirements, contractual obligations, and applicable regulations.

3. Incident Management and Reporting

• Respond to incidents and operational concerns as required.
• Ensure security personnel follow established incident response, reporting, and escalation procedures.
• Review incident reports for completeness, accuracy, and timely submission.
• Document supervisory actions, inspection…