Customer Relations Specialist

Location: South Cerney

Customer Relations Specialist
Cirencester
Permanent
£28,000 - £31,000

Customer Relations Specialist required by well established company who are a leader in their industry. The successful Customer Relations Specialist will be responsible for complaints handling and reporting, ensuring compliance to industry standards.

Main Duties – Customer Relations Specialist

Ensuring that complaints are recorded accurately and investigated and resolved within the required time frames.
Requesting additional information when required
Assisting with the collation of evidence in response to queries and submitting responses.
Attending meetings and taking minutes
Analysing trends and identifying areas for improvement and providing management information.
Undertaking call monitoring for training and continuous improvement.
Ensuring that complaints processes are adhered to across the business.
The ideal candidate will be able to demonstrate the following:
Customer Relations Specialist

A background within a similar role handling complaints, ideally gained in a Financial Services or equivalent environment.
Able to work well as part of a small team
Excellent communication skills with the ability to influence others
Able to thrive in a fast paced environment with changing priorities
The ability to work to deadlines.
What we can offer – Customer Relations Specialist

Enhanced Pension
Bonus scheme
Private health cover
If you are already a Operations Assurance Advisor, Dispute Resolution Officer, Complaints Handler you may also be suitable for this role.

Please contact Anna Hinton (phone number removed) (url removed)

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors