Patient Care Adviser - Tetbury

Salary: £12.48 per hour - Incremental pay increases over 2 years

Contract:
Permanent

Hours:
Part-time. 30.5 hours per weekto be worked Monday AM, Wednesday AM/PM, Thursday AM and Friday AM/PM

Overtime available to cover colleagues

Annual Leave

Details of the working hours may be obtained upon request and will also be discussed at interview.

Location:
Phoenix Health Group Tetbury

An exciting opportunity has arisen at our established and busy Tetbury Practice for a Patient Care Adviser to joinour team at the Phoenix Health Group. Innovative and progressive with surgeries across Cirencester, Tetbury, South Cerney and Kemble we focus on providing excellent personal care and a holistic approach to medical practice.

The Patient Care Team provides:

• A professional,positive and friendly image to patients and other visitors, either in person orvia the telephone, and offers general assistance to the wider Practice team.
• Administrative support, making an important contribution to the overall work of the Practice.

You will need:

• Excellent communication skills, written and oral with the ability to communicate confidently.
• Competent user of Microsoft Office software
• Experience of dealing with the public/patients
• Experience of working in a public reception environment
• Flexible to meet the demands of the post and the ability to adapt to a changing environment.

Please see the Job Description and Person Specification for further details.

Benefits include: NHS Pension Scheme, Cycle to Work scheme, regular team meetings and biannual team morale building days & other social events.

Patient Care Adviser

Salary: £12.48 per hour - Incremental pay increases over 2 years

Contract:
Permanent

Hours:
Part-time. 30.5 hours per weekto be worked Monday AM, Wednesday AM/PM, Thursday AM and Friday AM/PM

Overtime available to cover colleagues Annual Leave

Details of the working hours may be obtained upon request and will also be discussed at interview.

Location:
Phoenix Health Group Tetbury

Job Summary:

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, at Phoenix Health Group, which includes Cirencester, Tetbury and South Cerney.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

The duties and responsibilities to be undertaken by members of the Practice Patient Care team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Clinical Rota & Patient Care Team Coordinator, dependent on current and evolving Practice workload and staffing levels:

Duties and Responsibilities:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
• Maintaining and monitoring the Practice appointments system.
• Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with Practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
• Clearing and re-stock consulting rooms as required
• Providing clerical assistance, including word/data processing, filing, photocopying and scanning.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Flexibility to work additional hours to cover colleagues is essential.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly…