Technical Services Manager

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: RAF Fairford - on site role

Contract: Permanent, Full time

Salary: £38,000-£45,000

The Technical Services Manager provides specialist technical support and guidance within their discipline to both the Maintenance teams and customers. They supervise and lead a team of Maintenance Engineers responsible for delivering planned and reactive maintenance to mechanical systems, plant, and equipment, including heating, hot and cold water services, gas distribution, ventilation, air conditioning, and other mechanical services. Working closely with the Maintenance Manager and Maintenance Supervisors, they help develop a programme of planned maintenance across the estate that aligns with the maintenance strategy and meets required timescales and standards.

They support the Built Estate Manager (BEM) by helping to establish maintenance standards, systems, and processes for monitoring and reporting performance, taking corrective action where standards fall short—particularly in relation to mechanical systems and equipment. The role also includes managing external maintenance and project contractors to ensure all services are delivered in accordance with contractual requirements, KPIs, and professional standards. This includes ensuring a fully controlled project handover covering commissioning, O&M documentation, warranties, staff training, updates to PPMs, asset registers, CAD drawings, and defect liability management.

The Technical Services Manager must fully understand and discharge their responsibilities where nominated as a Duty Holder, Authorised Person, Responsible Person, or Competent Person, ensuring that compliance checks and follow‑up tasks are completed for all relevant disciplines. They maintain an up‑to‑date knowledge of statutory health and safety legislation and attend safety training as required. A key part of the role involves developing and continually reviewing Risk Assessments and Method Statements for mechanical systems, ensuring these align with HSE guidance and industry best practice, and that all work is carried out in accordance with safe systems of work and departmental processes.

They assist the BEM in establishing and participating in a call‑out system to ensure adequate technical cover outside normal working hours. As part of their leadership responsibilities, they support the development of the Maintenance team, promoting professional growth, a positive culture, and high performance. They lead by example, conducting consistent and effective performance reviews and recognising excellent contributions while addressing issues promptly.

They help foster strong teamwork across FM services to deliver a consistently excellent customer experience. Clear expectations are set for direct reports, supported by regular constructive feedback.

The Technical Services Manager ensures that all H&S documentation, including RAMS, is in place before work begins, both for internal teams and subcontractors. They ensure that all Maintenance and Billable Works activities comply with JSP 375, and they review inspection reports and certification, raising necessary remedial actions and ensuring that statutory requirements are properly identified and processed within the CAFM system.

They are expected to provide exceptional service to high‑profile clients, proactively delivering to the highest standards. They lead team briefs, toolbox talks, and communicate technical bulletins regularly. In addition, they demonstrate VIVO's core values, mentor apprentices when required, and liaise with the End User (Military), DIO, and members of the VIVO supply chain.