Manager, Sales - Merchant

About Working at Commerce

About Working at Commerce building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are.

If this sounds interesting to you, keep reading and let’s talk.

About This Job

The main purpose of this job is to develop and execute the sales strategy and tactics for the SBB/Retail organization as it pertains to Merchant acquiring.

Compensation Range

Annual Salary: $ - $ (Amount based on relevant experience, skills, and competencies.)

A reasonable estimate of the current base pay is $119,200 to $142,000 annually.

Essential Functions

• Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
• Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
• Communicate decisions, priorities and relevant information to team members effectively
• Support budget management, planning and expenditure
• Develop and achieve the annual sales plan strategy for Bank wide small business growth model and sustainable fee income model
• Create curriculum to migrate the sales team to a more highly consultative model and away from simply transactional-based business. This will be modeled around technology, small business acumen and ongoing updates around technological and product advancements.
• Oversee the sales incentive plan development/administration for the business unit
• Ensure development plans are in place for all staff and actively executed
• Establish relationships with key internal retail and small business leaders and work with them to strategically grow fee incomes
• Work with business line leadership to develop the marketing plan, including target audience, anticipated results, tracking and measurement of actual results
• Perform other duties as assigned

Knowledge, Skills & Abilities

• Strong knowledge of the Merchant sales industry, including best practices
• Ability to clearly communicate small business Merchant sales strategy and create reporting accountability around these strategic efforts
• Strong negotiation, presentation and math skills
• Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements
• Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
• Ability to drive results and balance management of organizational risk and meeting goals of the business
• Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
• Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive…