Guest Engagement Associate Part Time

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Clearwater, FL, US

2 days ago Requisition

POSITION DESCRIPTION

POSITION TITLE:Guest Engagement Associate

REPORTS TO:Manager of Guest Enggagement/Supervisor of Guest Engagement/Senior Lead/Team Leads

SUPERVISES:N/A

EXEMPT OR NON-EXEMPT:Non-Exempt

PERCENTAGE OF FULL TIME/PART TIME EMPLOYMENT:100% Part Time

LOCATION:Onsite

PERMANENT/SEASONAL/TEMPORARY
:
Permanent

PRIMARY RESPONSIBILITY:

The Guest Engagement Associate’s main responsibility is to ensure all guests have an enhanced, FUN and positive experience during their visit to Clearwater Marine Aquarium (CMA). They are here to educate, entertain, engage, and assist in all guest needs to make each visit an enjoyable one.

ESSENTIAL JOB FUNCTIONS:

• Take initiative to approach and engage guests throughout the entire facility at all times
• Support the department's goal to ensure all guests have a positive, FUN, and educational visit
• Learn and share information about marine life, our resident animals, our facility, and both Dolphin Tale movies
• Answer questions, resolve guest issues, and educate about our mission and work at the animal hospital
• Engage guests at our touch tanks by handling small animals (sea urchins, crabs, etc.)
• Enhance the guest experience by using props such as Winter's prosthetic tail, Sea Turtle shells, puppets etc. to entertain, educate and inform our visitors
• Welcoming guests as they approach the entrance/ticketing area
• Direct guests to the proper ticketing line and boats
• Monitor queue lines and engage guests in line with props
• Perform as one of the CMA mascots or handler
• Use microphones to give short presentations to groups, host and/or produce theater shows, and lead private group tours of the facility
• Ability to speak professionally on a microphone
• Other duties as assigned

EDUCATION/EXPERIENCE REQUIREMENTS:

• High School diploma or GED
• Previous customer service, hospitality or attraction industry experience is required
• Must be capable of standing and walking for long periods of time
• Excellent interpersonal skills
• Great with spontaneous crowd-interaction
• Over the top FUN personality
• Public speaking experience a plus

PHYSICAL REQUIREMENTS:

• Able to lift up to 30 lbs.
  
  - occasionally
• Able to stand for long periods of time in an indoor or outdoor environment - frequently
• Ability to climb stairs – frequently
• Ability to work outdoors in all types of weather – heat, humidity, rain, sun – frequently
• Ability to speak on a microphone – occasionally
• Ability to bend, stoop, reach, push, pull – occasionally
• Ability to read and learn facts about resident animals - occassionally

The Clearwater Marine Aquarium reserves the right to revise job descriptions or work hours as required.

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position.

Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.

A statement of “permanent” position is not a guarantee of employment. It simply means the role has no set end  Florida, employment is "at-will" by default, meaning either party can terminate the relationship at any time for any legal reasonand as such continued employment remains on an “at-will” basis.

Clearw…