Manager – IT Client Technology Tampa)

Position: Manager – IT Client Technology Support - 999172 (Tampa)

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Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

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Job Title

Contributes to NSU student success and academic excellence by providing technical support services to students, faculty, and staff in the use of technology available at the university to include installation, configuration, maintenance and support of hardware and software for university wide facilities at multiple locations on and off campus. Position has the responsibility of supervising staff.

Job Category

Exempt

Pay Basis

Annually

Essential Job Functions

1. Plans, directs, supervises, and coordinates work activities of subordinates and staff, including hiring, coaching, evaluating, and terminating.

2. Approves employees' time-keeping entries in payroll system and maintains attendance records.

3. Provides escalation path for installation, configuration, maintenance and support of hardware and software to ensure challenging technology issues are resolved in a timely manner.

4. Oversees the repair and service of computer equipment.

5. Determines need for installation and upgrades of existing hardware and software.

6. Disseminates/delegates work orders and assigns to appropriate staff to resolve any hardware/software problems.

7. Delivers/communicates departmental operating functions, including policies and processes.

8. Oversees and facilitates the repair of university technology hardware and software with university vendors.

9. Recommends the need for upgrade of existing hardware and software.

10. Utilizes approved university software to monitor and track technicians' productivity and success.

11. Assists with the ongoing development of the department's Annual Technology Plan (ATP).

12. Resolves complex technical issues and contributes to the departmental knowledge base.

13. Develops and delivers training for technical support staff with emerging technologies.

14. Completes special projects as assigned.

15. Performs other duties as assigned.

Job Requirements

Required Knowledge, Skills, & Abilities:

1. Computers and Electronics – Advanced knowledge of computer hardware and software, including applications and programming.

2. Advanced knowledge in the use and function of operating systems including but not limited to Windows, Macintosh and Linux.

3. Advanced knowledge in the use and function of mobile devices including but not limited to Windows, iOS and Android.

4. Advanced knowledge and proficiency with Microsoft Operating Systems, including client and server platforms.

5. Advanced knowledge of enterprise-level tasks.

6. Knowledge of videoconferencing and digital media technologies.

7. Customer and Personal Service
- Thorough knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.

Skills:

1. Complex Problem Solving – Advanced skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

2. Advanced skills and knowledge to effectively lead technical support functions…