Customer Care Co-ordinator

About Us

We are Jones Homes Ltd, one of the nation's leading independent home builders. Part of the successful, family‑run Emerson Group, we have been creating beautiful new homes in exceptional residential locations since 1959.

We are currently building more than 500 homes a year in the UK, offering an impressive portfolio of apartments, mews and townhouses, as well as spacious semi‑detached and detached homes.

We've built an enviable reputation for delivering outstanding services and have an HBF five‑star rating for our customer service. We’ve also received a number of prestigious accolades over the years for the properties we build, the design and landscaping of our developments and our talented team.

We are currently looking for a Customer Care Co‑ordinator to join our team on a full‑time, permanent basis.

• Competitive salary
• Contributory Pension Scheme
• Life Assurance

As a Customer Care Co‑ordinator, you’ll be the first point of contact for homeowners and housing associations, ensuring customer needs are managed efficiently and professionally.

Providing vital administrative and communication support to the Customer Care Team, you’ll help to deliver exceptional service and maintain the smooth operation of the department across the Yorkshire region.

You’ll handle customer enquiries and log all issues on COINS, our ERP system, co‑ordinating repairs and remedial work with technicians, subcontractors, and site teams to meet company service levels and warranty requirements.

• Manage scheduling and monitor supplier performance.
• Process invoices, order materials and PPE, and maintain accurate plot files.
• Support customer satisfaction surveys and follow‑up calls.
• Liaise with Sales, Site, and Commercial teams to resolve queries.

To be considered as a Customer Care Co‑ordinator, you will need:

• Experience in a professional secretarial, PA, or administrator role.
• Experience with Microsoft Office.
• Excellent interpersonal and communication skills.
• Good organisational skills.
• The ability to work well individually or as part of a team.

Other organisations may call this role Customer Service Assistant, Snagging Co‑ordinator, Customer Service Co‑ordinator, Office Administrator, Team Administrator, Secretary, PA, Personal Assistant, EA Executive Assistant, Administrative Assistant, Administrator, Customer Care Assistant, or Customer Service Administrator.

Webrecruit and Jones Homes Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re ready to take on a new and exciting role as a Customer Care Co‑ordinator, please apply via the button shown.