Sports Ticket Sales - Foundation Program; Entry-Level

JOB SUMMARY:

You're ready to shoot for something BIG in your career, and we've got the playbook to get you there! We believe that our team members are the best in the industry and are always looking for new, game-changing talent to join our team. Rock Entertainment Group is seeking coachable, dedicated individuals who possess superior listening and communication skills, and are eager to learn the art of selling.

As the newest members of our entry-level sales program, "The Foundation", we will provide you with everything you need to grow a long-lasting career in the sports industry. This program will prepare you with the skills to take your next step into our senior-level ticket sales, service and retention, and group sales positions with Rock Entertainment Group. The only thing missing is YOU!

** This is an entry-level, temporary position, beginning in January 2027, generally concluding in December 2027.

** This position requires working nights, weekends, and occasional holidays.

DUTIES & RESPONSIBILITIES:

• The expectations of the Account Executive, REG Franchise will be to work special events, a significant portion of Cleveland Charge and Cleveland Monsters home games, as well as normal business hours. The position is based on salary + commission. This position is a 12-month entry-level position.
• The Account Executive, REG Franchise is responsible for revenue generation through daily ticket sales activities utilizing current relationships and new business development efforts. Focusing on Rock Entertainment Group Franchise Properties, with the ability to sell across the portfolio of REG properties including, but not limited to the Cleveland Charge (NBA G League) and Cleveland Monsters (AHL).
• The Account Executive, REG Franchise will develop and manage a sales pipeline for REG Franchise Properties with a focus on B2B, groups and B2C selling.
• The goal of the Account Executive, REG Franchise is to achieve an overall ticket sales individual goal for properties including, but not limited to the Cleveland Monsters and Cleveland Charge. The Account Executive, REG Franchise will be provided ample training, company networking opportunities and the necessary tools to be successful in their current role and in their future positions.
• Meet or exceed established goals set yearly for new business.
• Focus on generating new business for REG Franchise Properties (such as Cleveland Monsters & Charge) by selling:
  Premium Products, Full Event and Partial Event Packages, Group Packages, and other ticket packages that do not fit into the above categories.
• Prospect new business clients (B2B, Groups, etc.).
• Daily responsibilities include cold calling, business prospecting, generating revenue through face-to-face appointments (both in-house and out of the office) and prospect events.
• Maintain strong relationships with REG Franchise account base while leveraging relationships for cross sell and upsell opportunities.
• Represent the entire organization in the community and be the face of the team for our fans for all events.
• Sell, manage, service, renew and upsell accounts.
• Keep and maintain an accurate sales pipeline to be reviewed bi-weekly.
• Entertain and nurture relationships with current and prospective clients through the various means available.
• Be flexible and organized in selling Cleveland Monsters, Cleveland Charge and other opportunities as they arise.
• Work hours outside of typical 40-hour week for events including, but not limited to games, prospect events, and community events.

REQUIRED QUALIFICATIONS:

• Associate's Degree required, Bachelor's Degree preferred. Preferably in Sports Management/Business, Sales, Marketing or Communication.
• MINIMUM of 6+ months experience in sports and/or direct sales; sports/event experience is preferred.
• Must have excellent communication skills, a high degree of professionalism, and the desire to grow your career in the business of sports. Must also bring competitive energy, openness to learn, a relentless work ethic, and the flexibility to adapt to an ever-changing landscape.
• Must have flexible availability including nights, weekends and occasional Holidays.

COMPENSATION:

• Base Salary: $30,000 + Overtime Pay + Commission.
• Comprehensive Medical, Dental and Vision benefits for team members and dependents.
• Employer 401K match.
• Complimentary downtown/onsite parking at arena.
• Vacation (PTO) and Holiday pay.
• Cavs home tickets, Cavs team shop discount, and much more!