Lead QA Platform Admin

Job Title:
Lead QA Platform Admin

Location: (Remote) - must be willing to work CST hours

• Lead operational support and administration across Tricentis qTest, Tricentis Tosca, Playwright, Selenium, Postman, and Sauce Labs.
• Provide hands‑on administration of testing platform production and non‑production environments.
• Administer projects, releases, cycles, permissions, reporting, dashboards, and vendor support cases.
• Coordinate non‑production refresh activities with internal resources to maintain environment alignment.
• Support the strategic transition of the testing platform from on‑premises hosting to cloud‑based solutions.
• Provide operational guidance, troubleshooting, documentation, and CI/CD integration support for automation frameworks.
• Manage platform documentation, including runbooks, administration guides, known‑issue records, and knowledge articles.
• Direct incident triage, escalation, communication, and resolution activities for major operational incidents.
• Conduct monthly platform health reviews and contribute to continuous improvement initiatives.

Education: Bachelor degree in Computer Science, Information Technology, or a related technical field, or equivalent professional experience.

Experience: Six or more years of experience administering enterprise QA, testing, Dev Ops, or engineering technology platforms.

Technical

Skills:

Proven expertise in Tricentis Tosca and qTest administration, including workspace configuration and license management. Experience managing platform access, roles, and utilization within an IT Service Management environment utilizing Service Now is required.

• Professional experience within the financial services or banking sector.
• Technical experience with qTest Cloud migrations, Splunk, and Power BI dashboard development.
• Relevant certifications in Tricentis Tosca, qTest, or ITIL frameworks.
• Experience conducting quality maturity assessments.

Thanks,