Retail Assistant - M&S Simply Food

Retail Assistant - M&S Simply Food

Employer: Moto Hospitality

Location: Cobham Services, M25 between J9 and J10, Downside, Cobham, KT11 3DB

Job Type: Seasonal and Part‑time

Hourly Pay: £13.90 per hour

We are looking for enthusiastic, friendly people eager to deliver high‑quality food items and exceptional customer service as part of the M&S Simply Food team at Moto Hospitality.

• Up to one week’s discretionary bonus pay per year, paid in time for Christmas
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including sick pay, enhanced family‑friendly benefits and life assurance
• Fantastic development opportunities with funded qualifications
• Weekly pay

• Greet customers with a warm and friendly welcome
• Process orders and requests in a timely and efficient manner
• Deliver our brand standards to the level our customers have come to expect
• Resolve challenges and enquiries with a customer‑centric mindset
• Receive deliveries and replenish displays to provide maximum product availability
• Ensure your workspace and store is kept clean, tidy and welcoming
• Work with colleagues to deliver a culture of togetherness and teamwork
• Leave customers with a memorable experience worth returning for
• Help prepare the store for the following day’s trade

Someone who can effortlessly switch gears – thriving in fast‑paced, high‑energy environments while staying productive in quieter, more independent settings. You should be adaptable, self‑motivated, calm in chaos, and bring momentum to the lulls. A dynamic individual who takes ownership and consistently delivers performance no matter the pace.

We don’t just hire a person; we hire real‑life individuals. We value equality, diversity and inclusion and welcome applications from all backgrounds and experiences. We are committed to creating a workplace where you can thrive, contribute and be your authentic self.

We have been recognised in the Sunday Times Best Places to Work in 2024 and 2025.

Flexible working arrangements, including full or part‑time hours, compressed or fixed shift patterns to support work‑life balance.

• Hourly rates of pay may differ for individuals under 18.
• Night shift roles include a premium of £2 per hour.
• Internally, this role is also known as Customer Service Assistant.
• Annual bonus scheme is equivalent to the week's salary based on average hours worked over a defined period.