Office Manager

We are seeking an experienced and highly organised Office Manager to lead and support a busy administrative team for a well-established and reputable manufacturer and supplier of uPVC and aluminium windows and doors who proudly serving both trade and commercial clients across the region. This position is a permanent, full time position based at the head office in Colchester,

As the Office Manager, you will play a pivotal role in ensuring the smooth and efficient running of all administrative processes related to customer orders. This senior-level position requires a hands-on, proactive individual with strong leadership qualities, a commitment to excellent customer service, and a high level of commercial awareness.

You’ll work closely with both customers and internal departments, ensuring high standards are upheld at every stage of the customer journey.

Key Responsibilities

* Oversee daily office operations, ensuring timely and accurate processing of customer orders

* Lead and support the admin team, promoting a collaborative and productive working environment

* Act as a key point of contact for trade and commercial clients, resolving queries with professionalism and efficiency

* Ensure systems and processes are running smoothly and make recommendations for improvements

* Maintain high standards of customer service across all touchpoints

* Coordinate with production, logistics, and sales teams to ensure order fulfilment

* Uphold confidentiality, professionalism, and discretion in all aspects of the role

* We’re looking for someone who is a natural leader and team player, with a strong administrative background and experience within the fenestration industry

Essential

Skills & Experience:

* Proven experience in office management, ideally in a manufacturing or trade environment

* Background in the windows and doors (fenestration) industry

* Excellent interpersonal and communication skills

* Strong organisational skills and attention to detail

* IT proficient – confident using Microsoft Office and order processing systems

* Experience with Logikal and/or First Degree Systems is highly desirable