Global O2C Quality and Analytics Manager

Company Description

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

This role is based in our Colchester office.

The role is responsible for driving operational excellence across global GBS O2C operations through data-driven performance management. This role will focus on developing quality frameworks, optimising team efficiency, and leveraging analytics to continuously improve performance across the organisation. The ideal candidate will combine strong analytical capabilities with expertise in transforming performance data into actionable strategies that enhance team effectiveness.

The successful candidate will be responsible for producing comprehensive global reporting that provides visibility across all operational areas, ensuring consistent data collection and standardised metrics across international teams. A key aspect of this role involves deep analysis of performance reports to identify trends, patterns, and opportunities for improvement, then translating these insights into clear, prioritised action plans that drive measurable business outcomes.

The role will work closely with stakeholders to establish robust reporting frameworks that support strategic decision-making, while developing analytical methodologies that enable proactive identification of performance gaps and optimisation opportunities. The role requires exceptional skills in data interpretation and the ability to present complex analytical findings in accessible formats that facilitate swift implementation of improvement initiatives across global operations.

• Build and streamline operational reporting for global O2C (e.g. monthly collections and unallocated cash data books; Quarterly Performance Review packs; metric review packs, etc)
• Support the development and help implement comprehensive quality assurance frameworks and standards for team performance
• Maintain and develop key performance indicators (KPIs) that align with organizational objectives
• Implement quality control processes that balance efficiency with excellence
• Create and socialise best practices for consistent quality delivery across departments

• Analyse workflow patterns to identify bottlenecks and inefficiencies in team processes
• Collaborate with team leaders to establish productivity benchmarks and efficiency targets
• Design and implement process improvements that enhance team output while maintaining quality
• Measure and report on efficiency gains resulting from implemented changes

• Establish robust systems for capturing meaningful performance metrics across teams to meet global KPI’s.
• Work with Enterprise Analytics team to support the development of dashboards and visualisation tools that provide real-time insights into team performance
• Perform trend analysis to identify patterns in performance fluctuations
• Conduct comparative analysis between the global teams to identify success factors and improvement opportunities
• Generate predictive models to forecast performance outcomes based on historical data

• Lead cross-functional data-driven initiatives to address systemic performance challenges
• Coach team leaders on interpreting performance data and implementing improvement strategies
• Lead structured performance governance sessions with key stakeholders to…