Customer Service Advisor

🚀 Ready to Kick-Start Your Career? As an Insurance Customer Service Advisor!

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Location: Colchester
💰 Salary: £24,570 + Generous Quarterly Bonus with earning potential of up to £28,570
🕒 Hours: Mon to Fri (between 9am to 6pm) with 1 in 3 Saturdays (9am to 1pm), Full time 37.5 hours per week.

• ✅ Full training (4 weeks full induction and training)
• ✅ Work-life balance
• ✅ Career growth + Insurance industry recognised qualifications (CII or ACII)
• ✅ Amazing benefits: 26 days holiday (plus 8 bank holidays) which increases with length of service
• ✅ You’ll also be rewarded with all the great benefits of working with the UK’s largest independent Insurance Brokers – Everywhen (previously known as Towergate and Ardonagh)

• 📞 Help customers over phone & email – background in Customer Services is essential
• 🎯 Learn new skills in a fun, supportive team
• 💡 Bring your positive attitude and drive to deliver excellent customer service – we’ll teach the rest!

Start date: 16th February 2026

Interviews: December 2025

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Apply now and start your journey with us!

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.

Why not check us out on Linked In to find out what life’s really like at Ardonagh.

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Note to recruiters and employment agencies:
We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

to see our standard benefits page