Customer Service Advisor

Halfords Colchester, England, United Kingdom

The role involves being the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

• £27,936.48 - £28,387 per annum + bonus

5 days a week / 44 hours per week.

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
• Discounts on groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream – access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally experienced in an Autocentre environment
• Must have a full driver’s licence with less than 9 points as the role will include collection and delivery of vehicles

Entry level

Full-time

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We encourage you to apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.