Digital Workplace Intern

Provide technical support to customers for a range of computer-related
issues. Actively partnering with team members, regional stakeholders, and
local markets, you will play a key role in delivering technical support from
the Shared Service Centre.

Working Pattern:

* 20 Hours per week

* Monday-Friday

* 6 months contract

Key responsibilities:

• Handle Incidents and Service Requests

• Provide assistance with enrolment and setup of new or existing end user devices.

• Any other assistance the Regional Lead sees fit in accordance with Roadmap Goals.

• Enrolling laptops into Intune.

• Assist users with new system views and working.

• Interact with other technical staff to understand problems and relay information to less
experienced agents and /or users;
Manage User’s expectations about problem resolution.

• Appraise Technician I, II and Region Lead of daily performance.

• Keep team informed of any issues or recurring problems.

Qualifications

• Computer Science Course attendee

• ITIL 4 (Beneficial)

Attributes:

• Solution mindset: driven to solve problems and find solutions to user issues

• Prioritization, planning and organisational skills

• Enthusiastic, flexible, and able to take initiative to work independently.

• Process driven, believe in guidelines and efficiency, follow the process, and suggest ideas for continuously improving

• Ability to learn

You can learn more about MSX International on our website: MSX International