Commercial Account Handler One Broker

Due to continued growth and success within our Charities team, One Broker, part of the Jensten Group, have two exciting and rare opportunities for individuals with insurance experience to become Commercial Account Handlers and develop their careers with a leading broker.

One of these positions includes the unique opportunity to undertake underwriting responsibilities one day per week, with the potential for this to increase over time.

While Jensten recently celebrated reaching 1,000 employees, our Colchester office has a friendly team of around 60 people. You’ll join our dedicated Charities team of 8 colleagues, providing policies with exclusive terms to more than 2,000 charities, not-for-profit, and voluntary organisations.

Working in the charity sector is incredibly rewarding – you’ll help protect organisations that make a real difference in society. In fact, you’ll be supporting superheroes every day: charities, not-for-profits, and voluntary groups that change lives.

Initially, you’ll work five days a week in our Colchester office, with the option for hybrid working once you’ve completed your probation. Free on-site parking is available for a convenient commute.

• Provide administration support for Account Executives in obtaining new business quotations and arranging cover
• Process mid-term adjustments and quarterly declarations
• Handle clients’ day-to-day enquiries promptly and professionally
• Negotiate and invite renewal of allocated client policies
• Maintain accurate client records and ensure compliance
• Liaise with Claims Handlers over claims queries and reports
• Proactively manage your workflow using Acturis tasks
• Take ownership of renewals by planning ahead and supporting Executives with retention strategies
• Communicate effectively via email and phone to build strong client relationships

As an Account Handler you will have previous insurance knowledge and top Client Servicing skills. You will have strong diary management skills, be able to plan and organise effectively and work to deadlines. Being a team player is also essential as you will work closely with Executives, Account Handlers and Claims Handlers to service a range of policies.

• Strong customer service skills gained within an insurance setting
• Highly organized, proactive, and comfortable managing priorities in a fast‑paced environment
• Confident in speaking with clients over the phone to build relationships and trust
• Detail‑oriented with a commitment to accuracy and compliance
• CII Qualifications, or desire to work towards these (not essential)
• Experience using Acturis (advantageous)

When you join us,you can expecta supportive cultureandanattractive range ofrewards and benefits which include:

• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

One Broker Group (part of the Jensten Group) services commercial and personal clients across East Anglia, with a focus on business, property and haulage. The business has also built an impressive range of specialist schemes with national distribution, including solutions for private ambulances, community‑led housing, community assets, thatched homes and classic cars.

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace—combining scale, expertise, and entrepreneurial spirit.

Operating through six specialist divisions—Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking, and Underwriting—we deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to a combination of strong organic growth and strategic acquisitions, Jensten is now a Top 10 Independent Broker, placing over £650 million GWP into the market. We employ more than 1,000 people across 35 locations and work with 85 entrepreneurial franchise holders across the UK.

We fill the gap between large consolidators and local brokers—offering the scale and capability to compete at the highest level, while maintaining the agility, culture, and client focus of a truly independent business.

And that’s why you should join us.