Customer Services Advisor

Halfords Coleraine, Northern Ireland, United Kingdom

Apply for the Customer Services Advisor role at Halfords.

This role pays in the range of £12.41 per hour for those aged 21+, and £10.20 per hour for those under 21, based on your skills and experience.

Love all things motoring and cycling? Great with customers? Your knack for customer service and enthusiasm for cars and bikes will set you on the path to success. Ideally, you already have experience fitting car parts and cycle repair, even as a hobby. Either way, training will give you the skills you need.

You’ll work on customers’ vehicles in the car park and on bikes in-store, delivering high‑quality fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. You’ll develop practical problem‑solving skills while working efficiently. Retail experience is preferred, but customer‑focused sales experience will also be considered.

We invest heavily in training to support career development at any pace, whether you want to progress within Retail or elsewhere in the Group.

• 25% off most products in Halfords Retail stores and online
• Up to 50% discount on garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover; bike cover included on all annual policies
• At least 25% colleague discount at Tredz
• Life Assurance
• Uniform
• Discounts on groceries, shopping, holidays, insurance, restaurants, and more
• Employee assistance programme (free, confidential support 24/7)
• Trade Price Bike Scheme (buy one bike per year at a significant discount)
• Sharesave scheme (20% discount on share purchase)
• Cycle2
  
  Work scheme
• Wagestream financial planning app (access up to 30% of pay as you earn)
• Health Cash Plan (cash back for healthcare costs)

• Experience delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Problem‑solving skills
• Availability to work on a rota basis, including weekends

• Knowledge and skills in car parts fitting and cycle repair
• Experience achieving sales targets

We’re committed to creating an inclusive workplace. Halfords is an equal opportunities employer and welcomes applications from all backgrounds.

• Entry level

• Full‑time

• Other

• Retail

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