Software Support Specialist — Customers & Grow

Job Description:

Launch your career with Reynolds and Reynolds!
Are you a problem solver who enjoys helping others? Join our Technical Support Center as a Software Support Consultant and work with a great team, excellent benefits, and real opportunities for growth.

What you’ll do:

- Help customers resolve software questions and issues by phone, email, or chat
- Guide users through features and best practices for our software solutions
- Document solutions and contribute to making our support resources even better
- Work with teammates to continuously improve our customer experience

Who we’re looking for:
- Great communication skills (written and verbal)
- Analytical and enjoy troubleshooting
- Detail-oriented and organized
- Customer-focused, with a positive attitude
- Willing to learn new systems and processes (full training provided)

Education:

Degree in Information Technology, Information Systems, Computer Information Systems, Technical Communication, or Business Administration (with IT coursework) a plus, but not required.

Why join Reynolds and Reynolds?
- Competitive salary and performance-based growth
- Excellent benefits package: health, dental, vision, paid time off, 401(k) with match, free onsite dining and gym, and more
- Onsite medical center and wellness benefits
- Supportive team environment and ongoing training
- Opportunities to make an impact and advance your career

Ready to get started? Apply today to join our growing team!