IT Operations Support

IT Operations Support I# It's All Here - Working at Texas A&M## IT Operations Support IApply:
College Station, TX:
Full time:
Posted Today:
R-098648
** Job Title
** IT Operations Support I
** Agency
* * Texas A&M University
** Department
* * Technology Services - IT Enterprise Operations
** Proposed Minimum Salary
** Commensurate
* * Job Location
** College Station, Texas
** Job Type
** Staff
* * Job Description
**** A Glimpse of the job:
** The IT Professional I provides first‐level monitoring, alert triage, incident documentation, and service‐health support in a 24/7 IT Operations Center. The role monitors enterprise systems, responds to customer and stakeholder communications, maintains accurate tickets, follows ITSM procedures, and escalates issues to technical teams. It supports enterprise operations, networks, IT support services, facilities, and data center activities through clear communication, situational awareness, and precise documentation.

This entry‐level role focuses on learning operational workflows, building institutional knowledge, and delivering customer‐focused technical support across multiple technical areas.  
** Essential Duties and Tasks:
**** Service Support & Incident Coordination
*** Assists with monitoring enterprise systems and platforms for service health.
* Identify, document, and escalate alerts and incidents per ITSM procedures.
* Assists with maintaining accurate incident records and escalate to Tier 2/3 as needed.
* Assists with monitoring and maintain system security.
* Provide observations supporting root‐cause analysis and problem management.
* Train and supervise departmental student workers.
* Investigates, troubleshoots, and resolves IT issues.  
** General Support & Operational Coordination
*** Provide centralized technical support for campus and regional locations.
* Research, recommend, and resolve technical and procedural issues.
* Respond to customer and stakeholder communications through approved channels.
* Provide estimates, progress updates, and operational context.
* Work with staff to define departmental technology needs.
* Recommend improvements to enhance efficiency and service reliability.
* Ensure work accuracy and compliance with departmental standards.
* Serve as liaison between technical teams, management, and end users.
* Participate in shift handoffs to ensure continuity.  
** Departmental Support, Documentation, and Knowledge Sharing
*** Assists management with operational and procedural planning.
* Maintain documentation, troubleshooting guides, and knowledge‐base content.
* Provide feedback on process gaps and documentation needs.
* Promote user and staff independence through clear documentation.
** Data Center, Facilities, and Service Reliability Support
*** Conduct operational walkthroughs and support IT and facilities activities.
* Support data center operations including security, access, and infrastructure monitoring.
* Monitor facility indicators and escalate concerns.
* Assist with contractor oversight in secure areas.
* Contribute to technical standards and process improvements.
** New Technology Deployment, System Integration, and Training
*** Assist with deployment and adoption of new technologies and monitoring tools.
* Provide feedback on usability, workflow integration, and operational impact.
* Participate in required training and professional development.
* Demonstrate stewardship, and positive team orientation.
* Participate in training, debriefs, and knowledge‐transfer activities.  
** What you need to know
**** Salary Range:** $47,500 - $50,000 annually
** Special Instructions:
** A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section.
** Other Factors:
This role is onsite in College Station, TX*
* ** Required

Educatio…