Guest Services Center Rep

Position: GUEST SERVICES CENTER REP
Location: Black Hawk

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary" Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic;

we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Cage Cashier & Caesars Rewards Representative provides efficient, accurate, and friendly services to casino guests, including processing cash, chip, and financial transactions. This role ensures compliance with gaming regulations, maintains balanced funds, and supports a positive guest experience through excellent service and knowledge of casino promotions.

How You Will Create the Extraordinary

Provide exceptional customer service by accurately cashing out guests, issuing correct change, and responding to inquiries in a courteous and professional manner.

Accurately count, verify, and record assigned funds at the beginning and end of each shift; maintain accountabilities for all transactions.

Conduct exchanges with the vault and ensure cash drawers remain balanced, impressed, and compliant with internal controls.

Process chip, coin, and financial transactions.

Verify and document personal identification for check cashing, cash advances, and other financial transactions.

Prepare and complete required regulatory documentation.

Ensure all transactions follow established security procedures and support a safe environment for guests and team members.

Print player cards and manage new/existing accounts in CMS and Leap systems.

Verify identification and complete Everi Title 31 related transactions, including check cashing, credit advances, chip cashing, TITO redemption, and marketing cash transactions.

Promote current casino events, promotions, and services to enhance the guest experience.

Maintain professionalism during high-volume or fast-paced ‑ periods while ensuring accuracy