Front Desk Agent

Location: The Nest at Black Hawk – Black Hawk, CO

Compensation: $18 – $22 per hour, based on experience

The Nest at Black Hawk is Colorado’s newest luxury outdoor resort, combining the beauty of nature with high-end hospitality. Featuring luxury geodesic domes, curated dining, and unique guest experiences, The Nest redefines glamping by offering comfort, style, and adventure in an unforgettable setting.

As a Front Desk Associate, you are the first point of contact for guests and play a key role in ensuring a seamless and memorable stay. You’ll handle reservations, check-ins, and check-outs, assist with guest inquiries, and coordinate with housekeeping, F&B, and other resort departments to deliver exceptional service. The ideal candidate is professional, personable, and thrives in a fast-paced hospitality environment.

• Warmly welcome guests upon arrival and ensure a smooth check-in and check-out process
• Manage reservations, cancellations, and modifications accurately in the property management system
• Answer phone calls, emails, and in-person inquiries promptly and professionally
• Provide information about resort amenities, dining options, local attractions, and activities
• Handle guest concerns or complaints with empathy and efficiency, escalating issues when needed
• Process payments, issue receipts, and maintain accurate financial records for front desk transactions
• Coordinate with housekeeping and maintenance to ensure rooms and domes are guest-ready
• Maintain a clean, organized, and inviting front desk and lobby environment
• Assist with retail sales in the General Store, including processing transactions and stocking items
• Support resort operations by assisting other team members as needed

• Previous front desk, hospitality, or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain calm under pressure
• Proficiency with computers and reservation systems (training provided)
• Reliable, punctual, and detail-oriented
• Ability to work flexible shifts, including evenings, weekends, and holidays
• Must be able to stand for extended periods and lift up to 25 lbs

• Competitive pay: $16 – $21 per hour, DOE
• Employee meals and discounts on resort amenities
• Opportunities for growth within Harmony Hospitality Group
• Work in a scenic, dynamic, and team-oriented environment