Assistant Manager Transit Operations

Salary Grade: 17 (Min $83,227, Mid $99,872, Max $116,517)

Hiring Range: $83,227-$99,87/annually

* Position being offered with housing available at Village Court Apartments.

The Assistant Manager of Gondola Operations supports and assists the management and daily operations of the gondola, chondola, and gondola commuter shuttles. This role provides critical support in personnel management, operational oversight, safety compliance, and training development. The position plays a key role in fostering a culture of safety, accountability, and excellence while ensuring efficient and reliable service delivery.

• Assists with the management of daily operations of Gondola Operations in accordance with department policies and procedures and public transit regulations; ensures compliance with safety and service standards; evaluates and analyzes operational issues and implements solutions.
• Assists with the management of Gondola Operations Crew Leaders and frontline gondola staff; provides leadership and guidance; develops priorities; assigns tasks and projects; ensures all issues are addressed and resolved; meets regularly with staff to discuss and resolve workload and technical issues. Develops and manages workload strategies to ensure effective and efficient department performance.
• Monitors and adjusts operations based on weather conditions, passenger volume, and staffing levels.
• Leads incident response efforts, including evacuations and emergency procedures. Authorizes and oversees the closing, evacuation, and restarting of gondola operations in response to incidents.
• Maintains and updates safety protocols, ensuring all staff are trained and compliant.
• Conducts regular safety inspections, audits, and drills to identify and mitigate risks.
• Actively supports a departmental safety program that will effectively reduce and control accidents; develops practical safety rules and procedures pertinent to the activities conducted by the department; maintains safety inspections as appropriate; provides for adequate job training and continuing safety instructions to all employees in the department; holds each subordinate supervisor fully accountable for an explanation of the preventable losses, collisions, and liability incurred by a departmental employee;
  
  takes corrective action for any unsafe condition that is observed which could adversely affect the safety of an employee or the general public; maintains an effective driver training program for drivers of town vehicles; wears the required personal protective equipment (PPE) including wearing seat belts when operating any town vehicle; budgets for, purchases, and replenishes safety equipment as required.
• Ensures compliance with all safety and operational standards, DOT, FTA, and other regulatory requirements.
• Assists in management of training programs for all gondola operations staff, including overseeing the seasonal operator orientations.
• Provides ongoing guidance, support, and skills development for team members.
• Participates in performance evaluations, hiring processes, and staff development planning.
• Ensures staff are trained in emergency response, safety protocols, and customer service standards.
• Maintains training records and certifications, ensuring all staff meet industry and regulatory standards.
• Assist with developing and managing departmental budgets, ensuring efficient use of resources.
• Tracks expenses and monitor financial performance, contributing to the Town’s zero waste and carbon neutrality goals.
• Analyzes financial data and operational metrics to identify cost‑saving opportunities and improve efficiency.
• Prepares detailed reports on revenue, passenger counts,…