Supply Chain Co-Ordinator, Americas

Reports To:Supply Chain Manager, Americas

Department:Operations

• Loading and processing Sales Orders in an accurate and timely manner.
• Communication with Americas customers including confirmation of orders and service enquiries.
• Receipt of Americas customer Purchase Orders.
• Compilation and review of open orders.
• Direct Order Processing for Americas customers including communication with global manufacturers.
• Act as the primary point of contact for Americas customers, the US warehouse (3PL), and COA internal Account Managers.
• Processing and tracking of Intercompany orders between subsidiaries.
• Tracking inbound sea freight shipments to the US via freight forwarder platforms, monitoring ETAs, delays and container status.
• Proactively communicating inbound shipment updates and delays to the sales team, warehouse and, where availability is affected, customers.
• Liaising with the US warehouse to ensure inbound containers are scheduled, received and booked into stock accurately and promptly.
• Identifying and following up on receiving discrepancies (shortages, overages and damages) with the warehouse and suppliers.

• Completing regular inventory reconciliations between Microsoft Dynamics Business Central and the US 3PL, investigating and resolving discrepancies.
• Maintaining accurate inventory records, including stock adjustments and transfers, in line with company processes.

• ADHOC support of Operations department with data entry and reporting.
• ADHOC support of Operational projects, activities and additional tasks.
• Strong data entry and communication skills.
• Proficiency in Microsoft Office including strong Outlook and Excel skills (e.g. lookups and pivot tables).
• Analytical and problem-solving mindset, confident investigating data discrepancies through to resolution.
• High level of attention to detail and accuracy.
• Excellent organisation and time management skills.
• Proactive and self-motivated, able to manage priorities effectively in a fully remote role.
• An excellent team player, who also has the ability to work well alone, when needed.

• High school diploma or equivalent; a qualification in supply chain, logistics or business is beneficial.
• Minimum 3+ years working in a supply chain, logistics, order management or similar role.
• Experience tracking inbound international freight and working with a 3PL warehouse beneficial.
• Experience working on ERP system such as Microsoft Dynamics Business Central (Navision) beneficial but not essential.