Account Manager, Customer Engagement

Level Ten Energy's mission is to accelerate the energy transition by facilitating frictionless transactions. As the leading provider of renewable transaction infrastructure, we deliver the cloud based software, centralized supply, automated analytics, and transaction expertise required to power the renewable energy economy. The Level Ten Platform is the world's largest online hub for renewable energy buyers, sellers, advisors, asset owners and financiers, and delivers the online tools and expertise they need to buy, sell and finance assets quickly.

The Account Manager owns a portfolio of roughly 40 of Level Ten's existing North American client accounts — primarily renewable project developers, plus a set of energy buyers. Reporting to a Director of Account Management, the Account Manager manages day-to-day relationships for their accounts, keeps clients engaged with the Level Ten Platform, and supports the team's RFPs and bilateral engagements, market updates and renewals.

The Account Manager ensures buyers and sellers are successful on the Level Ten Platform by guiding them and providing value through market insights. The role is focused on growing and retaining current accounts rather than new-logo prospecting.

This is a learning-and-growth role for someone early/mid in their renewable energy career. Over time, the Account Manager will take on direct ownership of more accounts and more complex engagements. As a fast-growing company in a quickly evolving industry, we are always learning and improving how we support our customers, and this role will help shape how the team delivers for both sides of the Level Ten Marketplace.

Duties and responsibilities include, but are not limited to:

Account Management

• Nurture and expand relationships with a portfolio of renewable energy developers and energy buyers
• Act as a day-to-day point of contact for client questions, routing requests to Transactions, Product and Client Services as needed
• Run regular check-ins, market update calls and project pipeline discussions with clients
• Collaborate with buyers to scope and launch demand signals (RFPs and bilaterals) across product types, including PPAs, VPPAs, BESS contracts and capacity supply agreements
• Lead proactive outreach when market or policy changes affect clients' projects (e.g., tariff impacts on project timelines and contract milestones)
• Drive platform adoption by onboarding new users, explaining Level Ten's offline products and services, and tracking usage
• Demonstrate the value of Level Ten's services to buyers, developers and asset owners to drive robust participation in Level Ten products and marketplaces
• Foster engagement by presenting transaction opportunities, leading educational demos and webinars, and attending (and occasionally speaking at) industry conferences
• Represent buyer and seller perspectives in Level Ten's software and product design
• Support client engagement KPIs and other leading and lagging indicators of how buyers and sellers use the Platform
• Support and land renewals by preparing account reviews, usage summaries and renewal materials

Transaction Support

• Support PPA transactions (RFPs, auctions and bilaterals), including notifying clients, providing updates, and sharing won/lost and report feedback
• Encourage developer participation in appropriate RFP and bilateral opportunities
• Guide buyers and sellers through deal execution alongside Level Ten's transaction teams
• Help coordinate client analyses with the team's leads
• Keep the team's RFP and market activity trackers current

Business Development

• Spot and lead upsell and cross-sell opportunities across Level Ten's product portfolio
• Sell value-based subscriptions for buyer- and seller-focused products and services,…