Business Analyst

The Business Analyst 1 will focus on providing specialized support to all teams reporting to the Consumer Loan Servicing Group Manager in Consumer Loan Servicing. The BA 1 will assist the teams with building procedures, processes, testing and reporting to help implement projects and assist with BAU processes. The BA 1 will also act as a subject matter expert and perform daily operational processes as assigned, including but not limited to the following:

• Supports new system and process implementation and workflow.
• Researches specialized problems and takes action to correct.
• Leads in process improvement ideas and documentation.
• Partners with internal colleagues, mortgagors, investors, and vendors depending on current assignments, and builds cross‑functional relationships to identify resources, clarify ownership, determine next steps, and resolve issues.
• Establishes a working knowledge base of current policies, procedures and practices for supported departments.
• Participates in creation and maintenance of procedures for various departments.
• Builds test scripts, manages and implements testing and reporting of system enhancements.
• Independently manages multiple projects and competing priorities, driving assignments through completion.
• Involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.
• Builds cross‑functional relationships to identify resources, clarify ownership, determine next steps, and resolve issues
• Develops a working knowledge of the policies, procedures, and practices of the supported departments
• Independently manages multiple projects and competing priorities, driving assignments through completion.

The Business Analyst 1 will focus on providing specialized support to all teams reporting to the Consumer Loan Servicing Group Manager in Consumer Loan Servicing. The BA 1 will assist the teams with building procedures, processes, testing and reporting to help implement projects and assist with BAU processes. The BA 1 will also act as a subject matter expert and perform daily operational processes as assigned, including but not limited to the following:

• Supports new system and process implementation and workflow.
• Researches specialized problems and takes action to correct.
• Leads in process improvement ideas and documentation.
• Partners with internal colleagues, mortgagors, investors, and vendors depending on current assignments, and builds cross‑functional relationships to identify resources, clarify ownership, determine next steps, and resolve issues.
• Establishes a working knowledge base of current policies, procedures and practices for supported departments.
• Participates in creation and maintenance of procedures for various departments.
• Builds test scripts, manages and implements testing and reporting of system enhancements.
• Independently manages multiple projects and competing priorities, driving assignments through completion.
• Involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.
• Builds cross‑functional relationships to…