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CX & CCaaS Transformation Consultant

Job in Columbus, Franklin County, Ohio, 43224, USA
Listing for: Accenture PLC
Full Time position Listed on 2026-11-09
Job specializations:
  • Business
    Change Management
  • IT/Tech
    Change Management, IT Consultant
Salary/Wage Range or Industry Benchmark: 59000 - 165000 USD Yearly USD 59000.00 165000.00 YEAR

Job Description & How to Apply Below

Accenture is seeking a seasoned professional in Columbus to lead customer service transformations, combining business and technology to optimize customer experiences. You will drive strategic roadmaps, guide delivery teams, and partner with design and analytics to deliver data-driven, customer-centric solutions.

You’ll work in a fast-paced, agile environment, collaborating with junior staff to executive stakeholders and leveraging AI capabilities to reimagine contact centers and digital support

The CX & CCaaS Transformation Consultant position in the Management & Operations, Consulting field is open for applications.

We have an opening for a CX & CCaaS Transformation Consultant in Columbus, OH, United States within Management & Operations, Consulting.

This role, CX & CCaaS Transformation Consultant at Accenture PLC, could be your next opportunity.

Are you ready to take on the CX & CCaaS Transformation Consultant role at Accenture PLC?

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