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Customer Success & Retention Advocate

Job in Columbus, Franklin County, Ohio, 43224, USA
Listing for: Matic
Full Time position Listed on 2026-11-05
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Customer Service Rep, HelpDesk/Support, Bilingual
Salary/Wage Range or Industry Benchmark: 40000 - 42000 USD Yearly USD 40000.00 42000.00 YEAR

Job Description & How to Apply Below

Matic, a Columbus-based insurtech startup, seeks a Customer Service Representative to be the voice of Matic, handling inquiries by phone, email and text, resolving issues, and helping customers stay with us long term.

You will provide frontline support, identify at-risk accounts to save, articulate our value, and upsell insurance products. Benefits include stock options, unlimited PTO, health/dental/vision, 401(k), ongoing training, and a collaborative culture in German Village.

We are currently recruiting a Customer Success & Retention Advocate for our team in Columbus, OH, United States.

We invite applications for the Customer Success & Retention Advocate position located in Columbus, OH, United States.

The following opening is for a Customer Success & Retention Advocate with Matic.

Our group is growing, and we are hiring a Customer Success & Retention Advocate in Columbus, OH, United States.

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