Manager, Professional Training Services

Country-wide Remote

US-Nationwide-FIELD

Full time

Cardinal Health Wave Mark Solutions, is a market leader in healthcare inventory automation and analytics providing a scalable, enterprise-level, cloud-based platform that integrates with clinical and financial systems. For more than 20 years, Wave Mark has helped health systems automate and simplify clinical and supply chain workflows, enabling clinicians to spend less time managing supplies and more time focused on patient care.

** Job Summary*
* The Manager, Professional Training Services is an individual contributor who is responsible for leading the training workstream for assigned customer implementations and enterprise deployment. This role serves as the primary training partner for customers, ensuring training readiness, change management, resource alignment, and end-user competency throughout the implementation lifecycle. This role collaborates closely with Project Management, Customer Success, Product Management, and customer stakeholders to develop and execute scalable training strategies that drive successful adoption and operational readiness.

This position also oversees third-party training resources to ensure consistent execution and adherence to Wave Mark standards across multiple concurrent implementations.

** Responsibilities*
* _Implementation Training Leadership_

+ Establish and communicate training expectations, standards, requirements, and deliverables throughout the customer implementation lifecycle.

+ Develop and execute strategic training plans that align with implementation milestones, deployment schedules, and customer readiness objectives.

+ Lead training-related project meetings and clearly articulate training responsibilities, timelines, risks, and expectations to customer and internal stakeholders.

+ Partner with Project leaders, and customer leaders to identify training requirements and readiness needs throughout implementation.

+ Forecast training resource requirements and develop staffing plans to support multiple concurrent customer deployments.

+ Manage and coordinate third-party training resources responsible for onsite training execution, ensuring alignment to Wave Mark training standards, implementation requirements, and customer expectations.

+ Provide oversight, coaching, and performance feedback to contracted training resources to ensure quality, consistency, and successful deployment outcomes.

+ Identify implementation training risks and develop mitigation strategies to support successful customer go-lives.

_Training Delivery & Change Management_

+ Support customer change management activities by preparing end users for new workflows, processes, and technology adoption.

+ Manage and execute end-to-end customer onboarding and training programs, including onsite instruction, hands-on learning experiences, and virtual instructor-led training (vILT).

+ Develop and implement training approaches that drive employee readiness, user adoption, and operational success.

+ Ensure training activities are executed consistently across customer sites and deployment locations.

+ Support go-live readiness activities and provide onsite implementation support as needed.

_Learning Strategy & Development_

+ Implement learning strategies, methodologies, and tools that promote effective knowledge transfer and end-user competency.

+ Collaborate with project teams and customer stakeholders to assess current-state and future-state workflows and incorporate findings into training plans.

+ Analyze training effectiveness and customer feedback to identify opportunities for improvement and address learning gaps.

+ Apply adult learning principles, instructional design methodologies, and learning technologies to improve training delivery and outcomes.

+ Continuously evaluate and enhance training processes, tools, and best practices to improve scalability and customer success.

_Cross-Functional Collaboration_

+ Partner closely with Project Management, Customer Success, and Product Management teams to support successful implementations.

+ Support Product Management with beta testing activities, product validation, documentation reviews, and training readiness initiatives.

+ Leverage internal subject matter experts and external partners to improve training quality, efficiency, and consistency.

+ Share lessons learned, best practices, and implementation insights to drive continuous improvement across the organization.

+ Contribute to the development of scalable training processes that support…