Practice Manager

The Regional Practice Manager is responsible for overseeing the day-to-day operations of Emerald's Dublin office while providing operational leadership and support across all three office locations.

This role will oversee administrative teams, including Medical Assistants and other designated support staff, while ensuring consistent workflows, staffing, office standards, and operational processes across the organization.

The Manager will be responsible for people, processes, office management, performance, and patient experience, working closely with clinical and executive leadership to ensure Emerald's operations support continued growth.

This is a hands-on operational leadership role for an organized, proactive, and solutions-oriented professional who enjoys developing teams, improving processes, managing office environments, and creating consistency across multiple locations.

What We're Looking For

We are looking for someone who is both a people leader and an operator. You don't need to have all the answers, but you should be someone who can identify a problem, understand why it is happening, bring the right people together, and drive it toward a solution.

Key Responsibilities

• Directly supervise, coach, and support Medical Assistants and Administrative teams.
• Establish clear expectations for performance, professionalism, productivity, and patient service.
• Conduct regular one-on-one meetings, performance check-ins, and team meetings.
• Provide coaching and accountability when performance or behavioral concerns arise.
• Recognize and develop high-performing employees and identify opportunities for growth.
• Support hiring, interviewing, onboarding, and training of MA and Administrative team members.
• Monitor staffing levels and work with leadership to address coverage and capacity needs.
• Build a positive, collaborative, and accountable team culture.
• Ability to travel up to 25% to Emerald's Reynoldsburg and Cincinnati offices to support operational needs, team collaboration, and consistency across locations.

Office Operations & Management

• Oversee the day-to-day operations of the Dublin office, ensuring the office is organized, functional, and adequately resourced.
• Provide operational oversight and support across all three Emerald office locations.
• Ensure consistent office management standards, processes, and expectations across locations.
• Manage Dublin office supplies, equipment, furniture, and general operational resources.
• Coordinate office maintenance, repairs, vendors, and facility-related needs.
• Identify and address office space, functionality, and resource requirements.
• Support office openings, expansions, relocations, and operational setup as needed.
• Establish processes for supply ordering, inventory management, and office readiness.
• Coordinate office events, employee activities, and other office-related initiatives.
• Identify operational challenges and ensure timely solutions.
• Partner with leadership to ensure each office is prepared to support staff and patient needs.

Daily Clinical Operations

• Oversee the daily operations of Medical Assistant and Administrative workflows.
• Ensure appropriate staffing and coverage to support patient volume and provider schedules.
• Monitor patient flow and identify bottlenecks or operational breakdowns.
• Ensure rooms, equipment, supplies, and treatment areas are prepared and operational.
• Coordinate with providers and administrative teams to resolve day-to-day operational issues.
• Serve as the primary operational resource for the MA and Administrative teams.
• Troubleshoot issues quickly and escape concerns appropriately.
• Ensure teams consistently follow established workflows, policies, and procedures.

Medical Assistant Operations

• Oversee MA workflows supporting providers and patients.
• Ensure…