Care Coordinator

Please note:
We do not offer sponsorship. UK based applicants only. Care experience essential. Driving licence and car essential

We are currently recruiting for a Care Coordinator to work from our office in Colwyn Bay.

• Answering incoming telephone calls
• Accepting, allocating and processing referrals for new work efficiently
• Accepting and processing changes and amendments to existing care packages
• Assigning care workers to clients, whilst working within the standards and requirements of the company
• Ensuring all runs and working patterns meet the needs of the company, clients and care workers
• Ensuring mileage and distance travelled is monitored
• Ensuring adequate cover is available for sickness, absenteeism or holidays
• Work with the colleagues to pre-empt recruitment needs
• To ensure work is allocated fairly and appropriately
• Working with other members of the team to ensure high quality service provision
• Liaising with clients and care workers to ensure an efficient service provision
• Keeping accurate records on the system and working with the office team to ensure all data is up to date and relevant
• Preparation of reports as required by the company
• Ensuring care worker rotas are completed
• Participate with the On call on rota with the management team
• Providing personal care to clients during periods of staff absence

The candidate should have excellent communication skills, professional telephone manner and excellent IT skills

Hours are mainly between 9am - 5pm Monday to Friday. Flexibility is needed outside of these times to meet business needs and could involve early morning, evening or weekend work.

Applicants will hold a minimum level 2 qualification in care and be committed to working towards a level 3 qualification.

A driving licence and car are essential for this role, as is the ability to work as part of a team and independently