Customer Experience Lead — Lab Quality & Turnaround
-
Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, Production QC/QA
Job Description & How to Apply Below
Essilor Luxottica is seeking a Customer Advocacy Lead to manage a small team focused on customer satisfaction and service recovery within the lab. You will partner with operations, quality, and support to improve outcomes and performance.
The role emphasizes data-driven decision making, turning customer feedback into action plans, and closely monitoring KPI dashboards to ensure end-to-end turn times and quality goals are met.
As a Customer Experience Lead — Lab Quality & Turnaround, you will play an important part at Essilor Luxottica in Compton, CA, United States.
We would love to welcome a new Customer Experience Lead — Lab Quality & Turnaround to our group in Compton, CA, United States.
For the Customer Experience Lead — Lab Quality & Turnaround position at Essilor Luxottica, we are reviewing applications now.
Step into the Customer Experience Lead — Lab Quality & Turnaround role at Essilor Luxottica in Compton, CA, United States and grow with us.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).