Quality Assurance Manager

Job Description

The Quality Assurance Manager is responsible for leading the Quality Assurance team providing operational direction to ensure compliance with customer, regulatory and third-party requirements, while driving product assurance, customer satisfaction and continuous improvement.

• Lead and develop the Quality Assurance team, ensuring an effective Quality Management System that meets customer, regulatory and third-party requirements
• Drive a positive quality culture through clear objectives, performance reviews, communication and people development
• Act as the primary interface with customers, regulators and third parties on quality matters
• Ensure quality documentation is current, accessible and aligned with business and regulatory needs
• Deliver robust product assurance, customer satisfaction and continuous improvement
• Develop, manage and report on the internal audit programme, including NCR performance
• Analyse quality performance data to support Management Reviews and leadership decision‑making
• Develop and implement APQP / PPAP processes in line with customer and AIAG requirements
• Lead laboratory and test house activities
• Coordinate and manage external audits, including issue resolution and close‑out
• Deputise for the Head of Quality and support delivery of strategic and long‑term business goals
• Oversee First Article Inspection Reports, investigations and improvement projects
• Support HS&E systems, incident investigations and cross‑functional quality activities (e.g. FMEA, continuous improvement)
• Ensure full compliance with company policies, procedures and codes of practice

• Proven experience in a Quality Assurance role within a regulated environment
• Strong knowledge of AS9100 and ISO 9000 / 9100 Quality Management Systems
• Practical experience of APQP, PPAP, Gage R & R, SPC and capability studies
• Experience writing and maintaining company‑level procedures and working instructions
• Knowledge of Part 21 Subpart G
• Recognised further education in Engineering and / or Quality Assurance, or an engineering qualification / time‑served apprenticeship
• Lead Auditor qualification (ISO 9001 / AS9100)
• Experience using QMS and PPAP software systems

• Ability to engage, influence and build effective relationships at all levels of the organisation
• Clear and effective written and verbal communication skills

Proven ability to assess priorities, manage workload effectively and balance strategic objectives with day‑to‑day operational demands

We offer a supportive and rewarding work environment that values your wellbeing and work‑life balance. Enjoy the benefits of a 4‑day working week , giving you more time for what matters most. We also provide an excellent pension scheme , life assurance , and access to a confidential Employee Assistance Programme . Our team regularly takes part in social and wellbeing events , helping you stay connected, supported, and engaged both in and outside of work.

Contract Information :
Monday - Thursday (36hrs)