End User Services; It Support) Analyst
Job in
Rowayton, Connecticut, USA
Listing for:
Greenkey Resources LLC
Full Time
position
Listed on 2026-11-09
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Location: Rowayton
End User Services (IT Support) Analyst Overview
- The End User Services (IT Support) Analyst will provide technical support for workstation hardware and applications in a dynamic financial services environment.
- Collaborate with a team to ensure seamless operations across trading floor and firm-wide end-user systems.
- Support market data and trade execution platforms, ensuring optimal functionality and reliability.
- Perform daily operational procedures, including system checks and troubleshooting workflows.
- Contribute to a hybrid work environment with occasional coverage in alternate office locations.
- Engage in a fast-paced setting, managing multiple projects and priorities effectively.
- Work closely with experienced professionals to enhance technical skills and industry knowledge.
- Participate in team meetings and collaborate to improve operational processes.
Key Responsibilities & Duties
- Install, maintain, and troubleshoot workstation hardware and software applications.
- Provide support for market data and trade execution platforms to ensure operational efficiency.
- Execute daily system status checks and manage trouble ticket workflows effectively.
- Collaborate with team members to address technical challenges and improve processes.
- Participate in off-hours support rotation to maintain system availability.
- Conduct inspections of data centers and ensure compliance with operational standards.
- Assist in printer and mobile device management, ensuring seamless user experience.
- Engage in training and development opportunities to stay updated on industry trends.
Job Requirements
- Bachelor’s degree in Computer Science or related field is required.
- Minimum of 2 years of experience in workstation technical support; financial services experience preferred.
- Proficiency in Microsoft Windows 11 and Office 365 applications.
- Strong problem-solving skills and ability to troubleshoot hardware and software issues.
- Familiarity with market data applications such as Bloomberg and Refinitiv is advantageous.
- Experience with Backup, Desktop Patching, VMware, or Ivanti product suite is desired.
- Excellent interpersonal and communication skills, both verbal and written.
- Ability to work independently and collaboratively in a fast-paced environment.
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