Service Administrator

Role Summary

Assists the Service Manager in maintaining accurate and in-time reports and records relative to the service department’s operation. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians workflow remains consistent.

What to Expect in the Role

• Responsible for posting technicians service time into the computer.
• Responsible for the processing, completion and billing of all service work orders.
• Responsible for entering employee payroll information into the computer system for processing.
• Assist in collecting money for completed service work and making sure the service work is properly charged out.
• Assists with customer follow ups and handling customer service issues.
• Assist service technicians with enrollment in training schools and travel arrangements.
• Responsible for registering new and used equipment with proper delivery dates with the manufacturer.

What We Will Be Needing From You

• Must have high school diploma or equivalent.
• Must be able to read on high school level.
• Experience in service and dealing with customers helpful.
• Working knowledge of Windows, Excel, Microsoft Word, Email, spreadsheets.
• Ability to interact effectively with co-workers and vendors and possess exceptional customer service skills.
• Must have valid driver’s license in good standing, the ability to be an approved driver for the company and to safely operate vehicles.
• Must be able to work weekends as required in planting and harvest season.

Physical Demands/Requirements (Lifting, Bending, Stretching, etc.)

• Requires the ability to lift up and carry up to 25 pounds.