Inside Sales Representative

CIMON is looking for an Inside Sales Representative who enjoys starting conversations, keeping details organized, and making sure prospects and customers get clear answers and dependable follow-through.

This role has two equal sides. You will build new pipeline by reaching out to prospects, qualifying opportunities, and booking demos and evaluations for our Sales Engineers. You will also support the day-to-day work of the sales team: preparing agreements, answering order and shipping questions, supporting quotes, and backing up Sales Operations when they are out or busy. The balance shifts with what the team and our customers need that week.

We're looking for someone who communicates professionally, stays resilient with outreach, takes ownership of follow-up, and is interested in learning the technology behind our business. You do not need to arrive with an industrial automation background. Curiosity, attention to detail, and the ability to learn are valuable strengths in this role.

This is an on-site position that combines phone and computer work with hands-on inventory and shipping support. As part of a small, growing team, you will see the direct impact of your work and have opportunities to develop your skills and take on greater responsibility.

About CIMON

CIMON is a global industrial automation manufacturer with products that include PLCs, HMIs, SCADA software, industrial PCs, and industrial monitors.

Founded in 1999 and headquartered in South Korea, CIMON serves equipment manufacturers, system integrators, distributors, and industrial customers across manufacturing, water and wastewater, packaging, food and beverage, energy, and other industries.

Our U.S. team, based in Coppell, Texas, is expanding our presence across North America through reliable products, technical expertise, and responsive customer service.

What You'll Do Build Pipeline

• Prospect for new customers. Use Linked In Sales Navigator, cold calling, targeted email outreach, and territory research to start conversations with OEMs, system integrators, distributors, and end users.
• Follow up after trade shows and events. Turn show leads into conversations and keep prospects warm with timely, relevant follow-up.
• Qualify opportunities. Ask useful questions to understand the application, expected volume, decision-makers, and competing products, and document what you learn.
• Book the next step. Schedule discovery calls, demos, product evaluations, and training sessions with our Sales Engineers.
• Keep relationships moving. Maintain a consistent follow-up cadence with active prospects, lapsed accounts, and customers with evaluation or loaner units.
• Hand off cleanly and stay involved. Pass qualified, technically engaged opportunities to a Sales Engineer with full context, and stay accountable for next steps, timing, and close.

Support the Sales Team

• Prepare and track agreements. Prepare, send, and track Docu Sign envelopes for sales agreements and product evaluation/loaner agreements, and keep signed documents organized.
• Support quotes and follow-up. Help gather information for quote requests, route pricing questions to the right salesperson, and draft routine customer emails.
• Help with account setup. Assist with new-customer paperwork such as credit applications and account setup packages.
• Coordinate the right expertise. Work with Sales Engineers and Technical Support on questions that need deeper knowledge. Document the request, communicate the next step, and follow up so customers know where things stand.
• Keep customers informed. Proactively share updates, missing information, and delivery changes that affect a request or order.
• Answer order inquiries. Respond to order status, backorder, shipping, and tracking questions through the shared orders@ inbox, so customers get answers when Sales Operations is out or at capacity.
• Help process orders accurately. Review order information, confirm part numbers, quantities, and shipping details, and work with colleagues to resolve discrepancies, following documented procedures.
• Assist with inventory. During PTO and busy periods, support receiving, stock checks, inventory counts, and record updates, and help keep products and storage areas organized.
• Prepare and coordinate shipments. Assist with picking, packing, shipping labels, shipment documentation, and tracking. Check that the correct products and quantities are ready for each order.

Learn and Improve

• Keep records clear. Keep CRM activity, contacts, opportunity status, customer…