Licensed Store Manager

Overview

Licensed Store Manager role at Lens Crafters.

Lens Crafters is part of Essilor Luxottica, a global leader in vision care products and services. Join a global community of professionals driving the transformation of the eyewear and eyecare industry.

The overall mission of the Store Manager is to be a leader within the Lens Crafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

• Conveys a commitment to providing unsurpassed Customer Service through ensuring the Lens Crafters' staff performs the Sales and Service Process steps.
• Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.
• Provides on-the-job training and guidance to team members making use of Company provided programs.
• Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
• Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:
• • NPS – Net Promoter Score
  • % Sales to Plan
  • Customer Count
  • Store Operating Profitability
  • % Saturation of Training
  • Key Performance Indicators, including exam growth and retention
• Recruits and selects high caliber staff.
• Forecasts staffing needs through the use of the labor scheduling model.
• Performs administrative duties including payroll, inventory management, technical application and understanding.
• Delivers the key performance indicators by inspiring associates to provide a customer experience that exceeds expectations through the NPS portal.
• Leads Doctor of Optometry business partnership and co-planning.
• Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.
• Executes guidelines LC Inventory Management System and Order tracker as part of global POS.
• Ensures all Company approved safety programs are implemented and maintained per standards.
• Conducts monthly safety inspections of store premises and reports any contacts with regulatory agencies per guidelines and timelines.
• Maximizes Optometric partnerships through participation in Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.
• Maintains a safe and engaging working environment for all associates/customers.
• Takes pride in the store appearance and executes visual directives to maintain a consistent company message.

• High School graduate or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• 4+ years management/supervisory experience
• Comprehensive knowledge of operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

• College degree or equivalent
• Lens Crafters Final Inspector Certification
• Lens Crafters Quality, Fitting and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen including detailed knowledge of LC Dashboard

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at  or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

• Mid-Senior level

• Full-Time

• Sales and Business Development

• Retail

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