Customer Interaction Advisor

Customer Service Advisor - Temp to Perm Opportunity

Location:

Corby, NN17

Start Date:

12th January
Type:
Temporary ongoing with potential to become permanent
Pay:

£12.31/hour for the first 12 weeks whilst training
£13.01/hour thereafter
Additional shift bonuses available for evenings, weekends, and night shifts

About the Role

A leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed.

Available Shifts

Day Shift (37.5 hrs/week):

Core hours:
Monday to Friday between 07:00 - 21:00

Training:

Week 1-5 (9am - 3pm)

Week 6/7 (9am - 4pm)

Post-training:
Rotating shift system based on business needs

Occasional requirement to work a weekend if staffing levels are low.

Key Responsibilities

Deliver exceptional customer service across multiple channels (phone, email, live chat)
Resolve customer issues and complaints with empathy and efficiency
Collaborate across departments to ensure smooth service delivery
Identify opportunities and leads for sales teams through effective questioning
Process returns, credits, and refunds accurately
Support customers in their preferred communication channel

What We're Looking For

Experience in a multi-channel customer service environment
Excellent communication and organisational skills
Proactive, adaptable, and solution-focused mindset
Strong attention to detail and ability to work under pressure
A genuine passion for helping customers

Benefits

Shift bonuses for evenings, weekends, and night work
Holiday entitlement: 24 days + 8 bank holidays (April-March holiday year)
Enhanced overtime rates
Bank holiday working required (minimum 2 per year)
Access to a widerangeofwellbeing and family-friendly policies, including:
Support for ongoing health conditions
Neurodiversity assessments and post-diagnostic support
Women's health support (fertility, menopause, endometriosis)
LGBTQ+ inclusive healthcare options

Career Progression

This role offers real potential to become permanent and grow within a company that values its people, promotes from within, and invests in your development.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website