Area Manager Devon

As one of our Area Managers you'll play a pivotal role to engage, inspire and coach store management teams to deliver exceptional store standards and customer service. You'll be passionate about delivering service that matters to our customers, through leading a customer focussed culture where great recruitment, training, development, and recognition ensures we have great colleagues. As an Area Manager you'll be tasked with continually growing sales and deliver against key KPI's such as sales and customer service metrics.

You'll also consistently implement and execute retail priorities which drives great customer experience. Create a safe environment in stores for our colleagues and customers through effective management of audits and key regulatory affairs such as legal and H&S compliance. Act as custodian and role model our values of:
One Halfords Family, WoW Our Customers, Be Better Everyday & Pride In Expertise.

• Planning
  • Responsible for planning up to 6 months ahead ensuring robust plans are in place to engage our Colleagues and deliver great service to our customers.
  • Create area plans and Store Level business plans which are easily translated at Store level and ultimately deliver against the Retail Strategic/divisional plans.
  • Accountable for ensuring the accurate long‑range planning of colleague deployment line with the operating model.
  • Responsible for reviewing quality of hourly deployment on visits.
  • Accountable for talent and succession plans which enable Area plans.
  • Fully understand the competitor landscape and ensure correct plans are in place to respond.
• Capability
  • Upskill teams and improve capability through effective coaching.
  • Coach and manage teams through periods of change.
  • Develop a compelling vision and engage, communicate, and inspire your teams to your shared vision. Implement robust succession planning to develop future leaders.
  • Spot and nurture the very best talent to develop a "high performing" team.
  • Analyse area performance and develop strategies to drive people metrics.
  • Effective implementation of training and development plans to raise capability.
  • Drive a recognition culture using the tools and processes available.
  • Implement effective communications through weekly conference calls, regular area meetings and a culture of "Huddles" in stores.
• Engagement
  • Passionate about engagement and have robust plans in place that reflect Engagement Survey results and are kept alive through regular "you said, we did".
  • Undertake listening groups to ensure our Colleagues have voice and their ideas are being heard.
  • Responsible for role‑modeling our values and ensuring they are embedded and kept alive.
  • Create a culture of customer excellence through engaged Colleagues.
• Driving Performance
  • Identify and develop commercial action plans that drive sustainable sales & customer growth.
  • Drive business results through focusing on key KPI's, ensuring each metric has a plan to drive continuous improvement.
  • Continually monitor and review each store in terms of KPI's and using available data coach Store Managers to improve sales, profit and customer service metrics.
  • Identify underperforming stores and develop plans to address performance.
  • Implement robust performance management to drive store performance and behaviours.
  • Genuinely passionate about meeting the needs of our customers, coaches Store Managers to use customer feedback to improve service in our shops.
  • Create centres of excellence to continually drive great standards in area.
  • Encourage managers to seek and develop knowledge of competitor activity to make appropriate recommendations to drive sales.
• Execution
  • Ensure stores execute exceptional standards and embed a culture of accurate and timely implementation.
  • Accountable for ensuring the correct implementation of all commercial and operational change in their Area and for validating that all central communication has been actioned on time, in full and as intended by their Area.
  • Accountable for ensuring their Area is operationally on standard. Ensures that their team works to standard on all processes and in all elements of display. Holds accountability for implementation of Retail Basics across the Area.
  • Acco…