IT Intern

IT Intern

Job Description:

This Is How We Fly At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About

the Role

The IT Intern will support JSX's Information Technology team in maintaining reliable technology services, assisting Crew members with technical needs, and contributing to projects that improve systems and processes across the organization. You'll gain practical experience in a professional IT environment, including technical troubleshooting, hardware and software support, device configuration, system testing, and technical documentation. From resolving everyday technology challenges to supporting larger IT initiatives, you'll learn how technology enables Crew members to work effectively and supports the airline's daily operations.

You'll also collaborate with IT professionals and business partners across JSX, gaining exposure to different technology disciplines and developing an understanding of how IT solutions support organizational growth.

This internship is an excellent opportunity for a college student interested in Information Technology, Computer Science, Cybersecurity, or a related field to apply classroom knowledge, explore potential career paths, and build a foundation for a future career in technology.

Internship Dates

May 18 - August 7, 2027

A Day in the Life

• Assist with troubleshooting computer hardware, software, applications, and network connectivity issues.
• Support the setup, configuration, deployment, and maintenance of computers, mobile devices, and other IT equipment.
• Respond to Crew member technology requests and help resolve common technical issues in accordance with established support procedures.
• Document support requests, troubleshooting steps, and resolutions to maintain accurate service records.
• Assist with system, application, and technology improvement projects that support business operations.
• Participate in system testing, data validation, and routine technology checks to help maintain reliable IT services.
• Support equipment inventory reviews, asset tracking, and technology documentation.
• Create and maintain technical documentation, troubleshooting guides, job aids, reports, and process instructions.
• Collaborate with IT team members to identify issues, research solutions, and support technology initiatives.
• Work with business partners across JSX to understand technology needs and help deliver effective support.
• Participate in team discussions and projects to gain exposure to different IT functions and technologies.
• Support additional technical assignments and special projects as business needs arise.

Why You'll Love This Role

• Get Hands-On IT
  
  Experience:
  
  Apply your technical knowledge to real-world challenges involving hardware, software, applications, and connectivity.
• Help Keep JSX Connected:
  Support the technology that enables Crew members across the organization to perform their jobs effectively.
• Explore Different IT Career Paths:
  Gain exposure to technical support, infrastructure, applications, systems, cybersecurity, and other technology disciplines.
• Build Your Technical
  
  Skills:
  
  Strengthen your troubleshooting, documentation, system testing, and problem-solving abilities through practical experience.
• Learn From IT Professionals:
  Collaborate with experienced technology team members while developing valuable professional relationships.
• Make an Impact Early:
  Contribute to projects and improvements that help JSX operate more efficiently and reliably.

What Makes a…