Police National Computer Operator

Join to apply for the Police National Computer Operator role at Cafcass (Children and Family Court Advisory and Support Service).

We are recruiting for 2 roles as Police National Computer Operators in our National Business Centre covering the Coventry area. The role is part of a team based at the National Business Centre in Coventry, with the option to work flexibly and remotely once training has been completed.

We are a diverse and inclusive organisation that provides extensive wellbeing support and benefits to our colleagues. We encourage applications from people from diverse backgrounds to reflect the diversity of the children and families we serve.

As a PNC Operator you will contribute to the effective and efficient maintenance and operation of the Police National Computer systems by receiving, recording, processing, and disclosing information to a high standard, while responding to enquiries from authorised personnel in accordance with local and national policies.

• Operate the Police National Computer providing information to staff within Cafcass and outside the organisation when required.
• Assist in confidential searches and updates.
• Receive and action Level 1 & 2 requests for Police information.
• liaise with local forces and other external stakeholders to ensure unit compliance, responsiveness and resilience.

• A relevant qualification in business administration (e.g. NVQ2).
• Experience of working in a fast‑paced administrative role.
• Ability to use the Police National Computer systems and other databases.
• Confidence and competence in using MS Office applications to a basic/intermediate level.
• Able to prioritise work in a fast‑moving environment with strict deadlines.

Application process is straightforward. Complete your application before the closing date of 14th January 2026. A final interview will take place on 22nd January 2026 (assessment prior to interview). Successful applicants will be subject to pre‑employment checks, including a Disclosure and Barring Service check.

If you have any questions, contact Dionne Barker at