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German Speaking Customer Service
Job in
Coventry, West Midlands, CV1, England, UK
Listed on 2025-12-30
Listing for:
Brook Street NMR
Full Time
position Listed on 2025-12-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Customer Support Representative (English & German Speaking)
Location : Coventry City Centre
Salary : £27,000 per annum
About the Role
We're looking for an enthusiastic and customer-focused Customer Support Representative to join our friendly and dynamic team in Coventry. You'll play a key role in providing a premium level of service to EU and UK customers, ensuring their experience is at the heart of everything we do.
Key Responsibilities- Deliver exceptional customer service via phone, email, and social media.
- Log and manage product enquiries and faults accurately within agreed SLAs.
- Provide first-line support and advice to customers.
- Achieve departmental KPIs and contribute to continuous improvement.
- Keep up to date with new products, processes, and regulations through ongoing training.
- Fluency in English and German (written and spoken).
- Confident using computer systems and quick to learn new tools.
- Strong communication skills and a passion for helping others.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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